Frequently Asked Questions

MCLARENKICKSHOP

 

 

The sneaker I'm interested in purchasing shows as "unavailable" in my size. What does that mean? If your size is SOLD OUT it will show as "unavailable".

How can I find the product that I am searching for? It is not displayed on the "feature/newest item" page... If you're unable to locate your desired item on our "feature/newest item" homepage. Use the "search" box for direct access to the item.  

What is this store's return and exchange policy?
We do not accept returns. In the event of a product issue a merchandise credit will be issued  (MCLARENKICKSHOP gift card) or the issue will be rectified immediately. Exchanges may be granted only if the product is in-stock. Footwear must include the original shoe box in its original condition, without any postal labels on the shoe box. Please place the package in a shipping box to return the item. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box. **Final Sale items may not be returned.
 

What is this store's return and exchange policy (For clothing)?
Same rules apply from previous question. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and/or original pieces.

Refunds & Processing Time-
If we ask you to return an item please make sure your package arrives at MclarenKickShop within the 3-day timeline. Your store credit will be processed and issued within 5 business days *not including weekends.
You will be notified via the email address listed on your account when this transaction has taken place.

Your banking institution may require additional days to process and post this transaction to your account once they have received the information from MclarenKickShop.

I live In the NYC area.. May I come to your store and buy directly from MKS? MclarenKickShop is an online kick shop for the elite. We are an e-commerce ONLY website, available to you at your fingertips 24/7 365 days. MKS DOES NOT have a storefront to purchase from directly. We do not "meet-up" anywhere to sell our products. 

I sent an e-mail today and I haven't received a response. Please allow 72 hours for a reply to your e-mail (we get several e-mails daily and we try to respond to each and every one)

Where can I see the latest kicks? Does MKS have any social media? We are on Facebook, Twitter, Instagram. 

Does MKS wholesale? NO, SORRY WE DO NOT WHOLESALE!

ALL invoices are IMMEDIATELY payable upon receipt via PayPal (all unpaid invoices will be VOIDED if not paid by the following day)

*OUR SHOES ARE 100% AUTHENTIC

Shipping-

Where does MKS ship from? Long Island, NY and the New York City area.

How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 3 to 7 business days to arrive. It depends on the efficiency of your local postal service. International orders can take from 10-14 days depending on the efficiency of your local postal service.

Does MKS ship outside of the United States? YES, we ship globally. Tax and shipping fees may vary. Please e-mail us for any international shipping charges that aren't already posted. Insurance is automatically charged for each order.

MKS Email: Info@mclarenkickshop.com

*PO BOX/Military APO addresses MAY require an additional shipping payment via PayPal invoice. 

P.O. BOX addresses are required to pay an additional $10.00 for shipping. Your order may not be shipped in the event MKS does not receive the additional payment.  

If I make a customized purchase can I receive a refund? We are unable to grant refunds for customized purchases.  

How long will my order take to process? All orders require 24hrs to process. 24hrs = 1 Business day. Express shipping options are available. PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE SHIPPED.

Today makes the 6th business day and I haven't received my package... If you're curious about your package and/or haven't received a tracking number please email us..  Inquiry Email: Info@mclarenkickshop.com

USPS Priority Shipping: $19.50 arrives 2-3 business days (price is based on most/not ALL domestic locations)

USPS Expedited Shipping: $30.05 (arrives 1 business day) 

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

Do you accept orders placed outside of the US? Yes, we may have to bill/invoice separately if your country does not appear on our list. 

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Conditions of Use

Thank you for visiting MclarenKickShop If you shop at www.MclarenKickShop.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future MclarenKickShop service or business, you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, such Terms will control.

License and Site Access

MclarenKickShop grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MclarenKickShop. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MclarenKickShop. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MclarenKickShop without express written consent. You may not use any meta tags or any other "hidden text" utilizing MclarenKickShop's name or trademarks without the express written consent of MclarenKickShop. Any unauthorized use terminates the permission or license granted by MclarenKickShop. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.MclarenKickShop.com so long as the link does not portray MclarenKickShop, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any MclarenKickShop logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. MclarenKickShop does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use www.MclarenKickShop.com only with involvement of a parent or guardian. MclarenKickShop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Risk of Loss

Risk of Loss

All items purchased from MclarenKickShop are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

MclarenKickShop attempts to be as accurate as possible. However, MclarenKickShop does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by MclarenKickShop  itself is not as described, your sole remedy is to return it in unused condition. 

How do I pay for my order? Is it secure?

The Shopify checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Shopify has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the "Contact Us" link.